Refund policy

Return & Refunds

We're here to make the home you've always dreamed of. We want you to love your purchase, and understand that sometimes it just doesn't work out. You can request a return within 14 days of receiving your order. For a change of mind return, we offer the choice of exchange, store credit, or full refund.

An item must be returned in the same condition you received it and is in the original box and/or packaging- NO SIGNS OF PET OR HUMAN USE. It is the customer’s responsibility to sufficiently package an item being returned to ensure the item is adequately protected in return transit. This includes a change of mind returns & faulty/incorrect orders.

If you would like to discuss the shipping please email customer@rugsland.com.au